Frequently asked questions
Answers to the questions we hear most. Don’t see yours? Reach out.
It's real healthcare delivered by video. You're seen by a licensed clinician, just like an in-person visit — the difference is you don't have to leave home.
Our current model does not require insurance — you pay directly for your visit. Specific pricing will be published here once finalized; for now, please contact us for details.
We currently see patients in Florida, Washington, Arizona, Delaware, and the District of Columbia — see the 'Where we practice' section on our About page. If your state isn't listed yet, we can't treat you there yet, but our licensed states may expand over time.
A phone, tablet, or computer with a camera and a stable internet connection. No app download is required — you'll join from your browser.
When clinically appropriate, your clinician can send a prescription electronically to your pharmacy. Not every visit results in a prescription — that's a clinical decision made during your visit, not a guarantee.
Yes. Visits and your health information are handled with the confidentiality standards a healthcare service requires. Full details will be available in our Privacy Policy.